Questions, answered.

You can contact EPINOSTICS LTD through the enquiry form on the website or by using the published telephone or email details.

For a quotation, we recommend providing the product type, relevant specification, quantity and any delivery or supply requirements available at the time of enquiry.

Please provide as much of the following information as is available:

• Product or instrument type
• Required specification or configuration
• Quantity
• Packaging requirements, where applicable
• Preferred delivery location
• Any recurring or bulk supply requirement

If some information is not yet available, you can still submit the enquiry and provide the remaining details later.

Enquiries are normally reviewed within 2 business days after receipt.

If additional information is required to understand the requirement, we may contact you before preparing the next step.

The process normally follows four stages:

1. Requirement received
2. Information reviewed
3. Supply options considered
4. Quotation provided

A quotation is prepared according to the information available at the time and may be subject to confirmation of specification, quantity and supply requirements.

Unless a different period is stated on the quotation, a quotation remains available for 14 calendar days from the date it is issued.

After this period, availability, specification, quantity or other commercial details may need to be reviewed before the quotation can be confirmed.

Yes. Please contact us before confirming the supply arrangement if you need to change the specification, quantity, packaging or delivery requirement.

A revised quotation may be required where the requested change affects the original supply arrangement.

Requirements can be discussed for individual, larger or recurring quantities, subject to the applicable quotation and supply arrangement.

For larger requirements, please provide the expected quantity and any preferred delivery schedule when submitting your enquiry.

Yes. Distributor and commercial supply enquiries can be submitted through the Request a Quote page.

Please include the required product type, specification, estimated quantity and any recurring supply information that may be relevant.

Yes. Recurring requirements can be considered as part of the quotation process.

Where regular supply is required, please provide an estimated quantity per order and the expected frequency of future requirements.

After the supply arrangement has been confirmed, standard requirements are normally prepared for dispatch within 2–5 business days, unless a different timeframe is stated in the quotation or agreed with the customer.

Requirements involving larger quantities or specific arrangements may require additional preparation time.

Standard UK delivery is normally expected within 2–5 business days after dispatch.

The applicable delivery timeframe will depend on the supply arrangement and will be communicated where relevant before confirmation.

Yes. You can provide a preferred delivery date or delivery window when submitting your enquiry.

Please provide this information at least 5 business days before the preferred date where possible. A requested date is not confirmed until it has been agreed as part of the supply arrangement.

Cancellation requests should be submitted as soon as possible and, where applicable, at least 48 hours before the agreed supply or dispatch date.

Once a requirement has entered preparation, sourcing or a specifically arranged supply stage, cancellation may be subject to the applicable terms of the confirmed arrangement.

Quantity changes should be requested before the supply arrangement is confirmed.

For confirmed requirements, please contact us at least 48 hours before the agreed dispatch date where possible. Changes are subject to availability and may require a revised quotation.

Please contact us within 7 calendar days of delivery if you believe the supplied items do not correspond with the confirmed requirement.

Please include the order or quotation reference, a description of the issue and any relevant photographs or supporting information so that the matter can be reviewed efficiently.

Where a refund is approved, it will normally be returned using the original payment method.

Approved refunds are normally processed within 5 business days of confirmation.

The time required for the funds to appear may depend on the relevant financial institution or payment provider.

Please notify EPINOSTICS LTD within 7 calendar days of delivery.

This allows the relevant order information and supply details to be reviewed while they are readily available.

Yes. If you are still determining the appropriate specification, quantity or supply arrangement, you can contact us before submitting a formal quotation request.

For a more detailed quotation, we may need the relevant product and supply information before confirming the available options.

The quickest route is the Request a Quote page.

You can also contact EPINOSTICS LTD directly using the published business contact details.

Your requirement is reviewed first. If the information provided is sufficient, the next step is normally to discuss the applicable supply arrangement and quotation.

We normally aim to review enquiries within 2 business days.