Clear terms.
Clear arrangements.

Who we are.

The website and services described in these Terms & Conditions are operated by EPINOSTICS LTD.

What we provide.

EPINOSTICS LTD provides professional B2B sourcing, manufacturing support and supply services for precision manual instruments.

Depending on the requirement and agreed arrangement, our services may include:

• Product sourcing support
• Manufacturing support
• Bulk supply arrangements
• Distributor supply arrangements
• Commercial requirement review and quotation support

Starting with a requirement.

Customers may contact EPINOSTICS LTD through the website, email or other published business contact channels.

To help us assess a requirement, customers may be asked to provide information such as:

• Product or instrument type
• Relevant specifications or dimensions
• Required quantity
• Packaging requirements
• Preferred delivery requirements
• Any other commercially relevant information

Customers are responsible for ensuring that information supplied to us is accurate and sufficiently complete for the requested quotation or arrangement.

Quotations & pricing.

A quotation will be prepared based on the information available at the time of review.

Unless expressly stated otherwise, a quotation is an invitation to proceed rather than a binding confirmation of supply.

A quotation may specify:

• Product or service description
• Quantity
• Unit or total price
• Applicable delivery charges
• Estimated preparation or supply timeframe
• Quotation validity period
• Any specific conditions relevant to the requirement

If a quotation includes a stated validity period, acceptance should be made within that period. A revised quotation may be required where the quotation has expired or the requirement changes.

When an arrangement is confirmed.

An arrangement becomes confirmed when the relevant quotation, order or supply terms have been accepted and EPINOSTICS LTD has confirmed the arrangement in writing.

Depending on the arrangement, confirmation may include the following:

• Agreed product or service requirements
• Confirmed quantity
• Agreed price
• Supply or preparation arrangements
• Delivery requirements
• Any agreed special conditions

Verbal discussions do not replace written confirmation where written confirmation is required for the relevant arrangement.

Requirements & specifications.

Customers are responsible for providing accurate information concerning their required product, specification, quantity and intended commercial use.

Where a requirement contains technical or dimensional information, customers should check the information carefully before confirming the quotation.

Changes requested after confirmation may affect price, availability, preparation time, manufacturing arrangements or delivery timing.

EPINOSTICS LTD may need to issue a revised quotation where a material change is requested.

What we need from you.

Customers must provide information and instructions that are reasonably necessary for the agreed service or supply arrangement.

Customers should:

• Provide accurate contact and business information.
• Provide accurate product and specification requirements.
• Review quotations before confirming them.
• Respond to reasonable clarification requests.
• Provide delivery information that is complete and accurate.
• Notify us promptly of any material change to the requirement.

Delays caused by incomplete, inaccurate or late information may affect the agreed timeframe.

Supply arrangements.

Supply arrangements are based on the confirmed requirements and commercial terms applicable to the relevant quotation or order.

Where an estimated timeframe is provided, it is an indication based on the information available when the quotation or confirmation is prepared.

Timing may be affected by factors including:

• Specification changes
• Quantity changes
• Availability
• Production or sourcing requirements
• Delivery arrangements
• Information or confirmation supplied by the customer

Where a material delay becomes apparent, EPINOSTICS LTD will communicate the relevant information where reasonably possible.

Delivery & receipt.

Where delivery is included in the agreed arrangement, the applicable delivery method, destination and charges will be confirmed as part of the quotation or supply arrangement.

Customers are responsible for providing an accurate delivery address and suitable contact details.

If delivery cannot be completed because information supplied by the customer is incomplete or inaccurate, additional arrangements or charges may apply where reasonably incurred.

Customers should check supplied goods promptly after receipt and notify EPINOSTICS LTD of any apparent issue in accordance with the Refund Policy and the relevant supply arrangement.

Changing an arrangement.

Customers should contact EPINOSTICS LTD as soon as possible if they need to cancel or change an enquiry, quotation or confirmed supply arrangement.

Cancellation does not automatically create an entitlement to a full refund.

Where work, sourcing, preparation, production, packaging or dispatch has already started, the amount refundable may depend on the stage reached and the costs or work already undertaken.

For confirmed arrangements involving specific specifications, quantities or other non-standard requirements, cancellation terms may be set out separately in the relevant quotation or written confirmation.

Further details are provided in our separate Refund Policy.

Refunds & adjustments.

Refunds are considered in accordance with the circumstances of the request, the agreed arrangement, work already completed and any applicable statutory rights.

A refund request relating to a delivery, supply or payment issue should normally be submitted within 7 calendar days of the relevant event.

Where a refund is approved, it will normally be submitted within 5 business days after approval.

Once submitted, the time taken for the funds to appear may depend on the relevant bank or payment service provider and will normally be approximately 3–10 business days.

Refunds will normally be made using the original payment method. Where that method is unavailable, an alternative arrangement may be discussed with the customer.

Full details are set out in our separate Refund Policy.

Checking supplied goods.

Customers should inspect supplied goods as soon as reasonably possible after delivery.

If goods appear to be incorrect, incomplete or damaged, the customer should contact EPINOSTICS LTD within 7 calendar days of delivery where reasonably possible.

The notification should include the relevant reference, delivery date, description of the issue, affected quantity and supporting photographs or other information where appropriate.

Depending on the circumstances, the available resolution may include clarification, correction, replacement, partial refund or full refund.

Payment arrangements.

Any applicable payment terms, amount and timing will be stated in the relevant quotation, invoice or written confirmation.

Customers are responsible for ensuring that agreed amounts are paid by the applicable due date.

Where payment has not been received within the agreed period, EPINOSTICS LTD may delay commencement, preparation, sourcing, production or dispatch until the relevant payment position has been resolved.

Any additional payment arrangements must be agreed in writing.

External suppliers.

Some sourcing or supply arrangements may involve third-party manufacturers, suppliers, logistics providers or other commercial partners.

Where third parties are involved, EPINOSTICS LTD will manage the relevant arrangement to the extent agreed with the customer.

Third-party availability, production schedules and delivery arrangements may affect the timeframe of a particular supply requirement.

Where a third-party issue materially affects an agreed arrangement, EPINOSTICS LTD will communicate relevant information where reasonably possible and consider an appropriate next step.

Website content.

Unless otherwise stated, the text, graphics, layout, branding, images and other original content appearing on the EPINOSTICS LTD website belong to EPINOSTICS LTD or are used with appropriate permission.

Website content must not be copied, reproduced, modified, republished or commercially used without appropriate permission, except where permitted by applicable law.

Product names, specifications or third-party materials remain the property of their respective owners where applicable.

Using this website.

Customers and visitors must use the website for lawful and legitimate purposes.

Users must not knowingly:

• Interfere with the operation or security of the website.
• Attempt unauthorised access to website systems.
• Submit false or misleading enquiry information.
• Use the website to distribute unlawful or harmful material.
• Use automated methods in a way that unreasonably affects website operation.

EPINOSTICS LTD may restrict or suspend access where reasonably necessary to protect the website, business operations or other users.

Website information.

We aim to keep website information clear and current. However, website descriptions are provided for general business information and may not contain every detail applicable to a particular quotation or supply arrangement.

Where there is a difference between general website information and specific written commercial terms agreed for an individual requirement, the specific written terms will apply to that arrangement.

Customers should contact us if clarification is required before confirming a requirement.

Our responsibility.

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

Subject to that, EPINOSTICS LTD will be responsible for providing the agreed service or supply arrangement with reasonable care and in accordance with the applicable written terms.

We are not responsible for delays or issues arising from information supplied by the customer, customer-requested changes, inaccurate delivery information, third-party matters outside our reasonable control or circumstances that could not reasonably have been avoided.

Where liability can lawfully be limited, the applicable limit will be determined by the relevant written agreement and applicable law.

Unexpected circumstances.

EPINOSTICS LTD will not be responsible for delay caused by events or circumstances that are outside our reasonable control.

Such circumstances may include significant transport disruption, supplier interruption, infrastructure failure, severe weather, industrial action, government action or other circumstances that materially affect normal operations.

Where such an event affects a confirmed arrangement, we will take reasonable steps to communicate the situation and discuss an appropriate revised arrangement where possible.

Your information.

Personal information submitted through the website or during a business enquiry will be handled in accordance with our Privacy Policy.

Customers should review the Privacy Policy for information about the purposes of processing, applicable lawful bases, retention, individual rights and how to contact us about personal information.

Our Cookie Policy explains how cookies and similar technologies are used on the website.

Keeping these terms current.

EPINOSTICS LTD may update these Terms & Conditions from time to time to reflect changes to our services, business processes, website operation or applicable requirements.

The version published on this website will apply to future enquiries and arrangements unless different written terms have already been agreed for an existing arrangement.

Customers should review the current version before submitting a new enquiry or confirming a new arrangement.

Applicable law.

These Terms & Conditions and any agreement between EPINOSTICS LTD and a customer will be governed by the laws of England and Wales, unless another legal position is required by applicable law.

The courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms & Conditions, subject to any mandatory jurisdictional rights that may apply.

Nothing is taken away.

Nothing in these Terms & Conditions is intended to exclude, restrict or remove any right or protection that cannot lawfully be excluded, restricted or removed.

Where mandatory statutory rights apply, those rights will take precedence over any inconsistent provision of these Terms & Conditions.

Questions about these terms?

If you have a question about a quotation, supply arrangement, cancellation, refund or these Terms & Conditions, please contact EPINOSTICS LTD directly.